← Back to HelpUsTech Sentinel

Frequently Asked Questions

Everything Indian SMEs and agencies ask before starting.

What are the exact plans and prices?

One-time: Diagnose & Report ₹999 (scan + PDF + self-fix wizard) · Auto-Fix ₹1,999 (we apply 6 checks — SPF, DMARC, CAA, HSTS, HTTPS-redirect, TLS — via your revocable Cloudflare token, never a password) · Full-Service ₹3,999 (adds 30-min guided call incl. DNSSEC + final proof report) · Emergency ₹1,999 (site down / blacklisted today). Monthly: Starter Guard ₹2,499/mo — 3 domains, 24/7 watch, weekly PDF · Agency Whitelabel ₹5,999/mo — 20 domains, your logo on reports. Prices are final — no GST added.

Do AI assistants like ChatGPT read my website correctly?

They do right now — mostly. AI assistants answer your customers using your website's public content. We verify your site stays readable and accurate for both humans and AI: clean metadata, robots.txt, llms.txt presence, and uptime. If your site feeds AI assistants stale or wrong facts, your customers get wrong answers with your name on them.

What does the free scan check?

It checks your homepage and key pages for HTTP status errors, missing meta tags, broken links, SSL certificate validity, and basic email deliverability signals like missing SPF/DMARC records — all in about 10 seconds.

Is the scan safe? Does it need my login?

Yes, completely safe. The scan is read-only — it only fetches your public website exactly like a normal visitor would. No login credentials, no backend access, and nothing is written to your site.

What is DMARC and SPF in plain English?

SPF and DMARC are DNS records that tell email providers your domain is allowed to send mail and how to handle forgeries. Without them, spammers can fake emails from your domain, which hurts deliverability and lets phishing use your name.

Do you support UPI? Is GST added?

Yes, we accept UPI and major Indian payment methods, and a receipt is emailed after purchase. No GST is added: HelpUsTech is not registered under GST, so the price shown is the full price.

What happens after I pay?

Activation is automatic. As soon as payment is confirmed, your monitoring starts and you get a welcome email with your receipt and setup details — no manual approval step.

Can I cancel anytime?

Yes. You can cancel at any time from your dashboard, and we offer a 7-day no-questions-asked refund policy — see our refund policy for full details.

How fast are alerts?

We check your site every 15 minutes and alert you instantly on Telegram and email. A false-positive guard re-checks before alarming, so you only hear from us when it genuinely matters.

How is this different from Pingdom or UptimeRobot?

We add AI verdicts on what actually went wrong, email deliverability monitoring (SPF/DMARC), agency white-label reports, and India-friendly pricing with UPI — not just up/down pings.

Who is behind HelpUsTech?

Kaylas Swami, a customer-experience leader with 16+ years in the field, runs HelpUsTech. You can learn more at helpustech.com.